HeyMint - Database connectivity issues – Incident details

All systems operational

Database connectivity issues

Resolved
Major outage
Started about 3 years agoLasted about 4 hours

Affected

HeyMint

Major outage from 9:30 PM to 1:13 AM

Launchpad

Major outage from 9:30 PM to 1:13 AM

Launchpad Dashboard

Major outage from 9:30 PM to 1:13 AM

Art Generator

Major outage from 9:30 PM to 1:13 AM

Contract Compiler

Major outage from 9:30 PM to 1:13 AM

Mint Button

Major outage from 9:30 PM to 1:13 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    All affected services have been restarted and appear to be working normally. We are monitoring to ensure no further interruptions to service.

  • Update
    UTC
    Update

    Our database load-balancer is now up and running again, however our deployments are still having issues connecting to the database. We are still investigating why.

  • Investigating
    UTC
    Investigating

    It appears that the server hosting our database load balancer has crashed. We are investigating further and will post an update when we know more.